Reference

How Our Legal Terms Apply to Your Account

2222 www sets out the rules and conditions that govern your account, your use of our services, and how we handle disputes.

Account Eligibility RulesJurisdiction-Dependent AccessbKash, Nagad, Rocket CoveredDispute Resolution Paths
2222 www How Our Legal Terms Apply to Your Account
ACCOUNT SECURITY HANDLING

How We Protect Your Data and Account

We take account security and data handling seriously. Your personal details, wallet references, and transaction records are stored on encrypted servers. We do not share your bKash, Nagad, or Rocket account details with third parties beyond what is needed to process your transaction. You can request a copy of the data we hold, ask for corrections, or request deletion — use the email channel listed above and allow up to 30 days for a response. Cookie data is used to keep your session active and remember your device; you can manage cookie preferences from your browser settings at any time.

Data Retention

We retain account and transaction records for as long as required by applicable law. You may request access to or deletion of your personal data through our support email channel.

Cookie Policy

Cookies keep your mobile session active across bKash and Nagad payment flows. Browser settings let you manage or clear cookies; disabling them may affect account login.

Account Security

Two-step verification via OTP is used on login and withdrawal requests. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Requests

To request a copy of your data or ask for a correction, email support with your registered number. We aim to respond within 30 days of receiving a valid request.

LEGAL CONTACT CHANNELS

Reach Us on Legal and Account Questions

If you have a question about how these terms apply to your account, or need to raise a complaint or dispute, our support team handles legal and policy queries through the channels below. For account-specific matters, have your registered mobile number ready when you contact us — it speeds up verification.

Live Chat Start a chat from inside your account dashboard. Legal and policy queries are routed to the compliance team, usually within one business day.
Email Support Send account or legal queries to our support address. Include your registered bKash or Nagad number so we can locate your account quickly.
Help Centre Browse the policy section of our help centre for answers on account eligibility, jurisdiction rules, and how disputes are handled step by step.

Common Questions About Our Legal Terms

These questions cover the account and policy topics we hear most often. If your question is not listed here, the live chat and email channels above connect you directly with our compliance and support teams.

Account eligibility depends on your local law and eligible region. You must be an adult under the laws of your jurisdiction. If online gaming is restricted where you are, you are not eligible to open an account.

The governing law is stated in the full terms document available in your account dashboard. Access and eligibility always depend on the laws of the jurisdiction you access from — we do not override local law.

Contact support via live chat or email with your transaction reference and the registered mobile number linked to your bKash, Nagad, or Rocket account. Disputes are reviewed by our compliance team.

Yes. Email our support team with your registered mobile number and a clear request. We aim to respond within 30 days. You can also request corrections or ask for your data to be deleted.

Updated terms are posted on this page with a revision date. Continuing to use your account after the updated terms are posted means you accept the changes. Check this page periodically for updates.

Your wallet details are shared only with the payment provider needed to process your specific transaction. We do not sell or pass your bKash, Nagad, or Rocket details to unrelated third parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.